Folders & Thread Groups

Organize conversations into custom folders. Create structures that match your workflow with intuitive drag-and-drop organization.

Take full control of your conversation organization with a powerful, intuitive folder system. Create folders for projects, clients, topics, or any structure that matches your workflow. Drag and drop conversations between folders, move chats across workspaces, and organize everything with simple mouse gestures—no complex menus or confusing interfaces.

Effortless drag-and-drop organization. Simply grab any conversation and drag it to a folder in your sidebar. Move chats between folders or transfer conversations to different workspaces with intuitive mouse interactions. The sidebar dynamically updates to reflect your changes, with expandable/collapsible folder sections for easy navigation even with dozens of folders.

Quick actions at your fingertips. Right-click any conversation to access instant actions: move to folder, switch workspace, archive, or delete. Create new folders on the fly by typing a name—no need to navigate through settings or menus. Everything works exactly as you'd expect.

Automatic organization options. Enable Auto-assign to Folders to automatically place new conversations in relevant folders based on their content, or use AI Reorganization to let AI analyze your conversations and suggest better folder structures. You can mix manual and automatic organization based on your preferences.

Complete customization control. Pin frequently-used chats and channels to the top of your sidebar for instant access. Color-code folders with custom icons and emojis to visually distinguish projects, clients, or topics at a glance. Configure everything in the Sidebar Organization settings—the system adapts to how you work, giving you complete control over your organization experience.